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Refund policy

Cancellation & Refunds

All one-time boxes and prepaid subscription purchases are final and non-refundable. We do not offer exchanges. Email us at hello@tuktukbox.com if you need assistance.

Damaged, Missing, Stolen, Lost Packages

Once our product leaves our facility, subsequent transportation, handling, and storage of the product following Tuk Tuk Box LLC disposition is not managed by Tuk Tuk Box LLC. 

We offer Route Package Protection as an add-on at check-out. 

Route offers you "peace of mind" package protection for all of your orders at 1.5% of the cart value. Your cost of 1.5% of the cart value is to fully protect your package in the event that it is lost, damaged, or stolen. If your item comes in damaged, stolen or lost you can make a claim by clicking here. Once you submit your claim through Route, you will have an answer within 24 hours.

Route Package Protection Policies

Packages presumed to be lost:

  • Order issues for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days and within 30 days from the last checkpoint.

Packages presumed to be stolen/lost:

  • Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not delivered incorrectly or easily found around the premises.

Damaged Items:

  • A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.

  • You have within 15 days of when the package was marked delivered to file a claim.

    **IF YOU DO NOT SELECT ROUTE PACKAGE PROTECTION, TUK TUK BOX LLC IS NOT LIABLE FOR LOST, DAMAGED, OR STOLEN ITEMS.**

    TUK TUK BOX LLC is not responsible for lost, stolen, mis-delivered or incorrect addresses causing losses of packages.

    Missing items: Shortage or claim notices for missing items in your shipment - In the unfortunate event that your Tuk Tuk Box LLC order is missing any items indicated in the product list, all claims must be made within 48 hours after delivery date any claims after this time period will be not processed. This is to protect Tuk Tuk Box LLC from any false claims or scams.